Frequently Asked Questions from new customers
How do I get access data for the retailer area?
If you are already a customer of erfal and have informed us about your e-mail address, simply request your personal access data here. You will then receive an e-mail with your log-in data. If you are not yet a customer of erfal, please contact us.
How can I receive erfal catalogs?
erfal sales documents are only available for our retailers as a basis for the customer advice. As a specialist retailer, please contact your responsible sales representative or send a short e-mail to info@erfal.de. The sales representative will then contact you immediately.
How can I download catalogs from your website?
On the erfal website there is a special retailer area. After the log-in, you can download the catalogs in the download portal.
Where can I find more information and price quotes?
On the erfal website there is a special retailer area. After the log-in you will find extensive information about the download.
I am a retailer and would like to offer erfal products. How can I become a customer?
Just send us your complete company data. Please use our contact form. The sales representative responsible for you will then contact you immediately.
Where can I find assembly instructions?
An assembly instruction is enclosed to every product supplied by erfal. If this has been lost, you can download all assembly instructions in the download portal.
I am a retailer and would like to extend my knowledge about the erfal products. Do you provide trainings?
In order to inform our retailers in a practical way about the special features and further developments of the erfal products, we offer interesting seminars every year. You will find this as a specialist retailer after the log-in in the specialist retailer area.
Is it possible to visit the company erfal?
For retailers / specialist shops, an in-house trade fair takes place once a year in the spring. On this date, interested customers can participate in company tours. In addition, this is also possible by prior agreement and date appointment.
How can I arrange an appointment with a sales representative?
Just send us your complete company data. Therefore, please use our contact form. The sales representative responsible for you will then contact you immediately.